Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

We only ship within the United States as of now.  Orders may take 1-5 business days (Monday-Friday) to ship out after order is placed. Typically orders arrive between 1-3 days after being shipped, depending on your location and method of shipment chosen at checkout.

 

Tracking information will also be provided. We will do our very best to ship out our products as soon as possible.  Orders are shipped through USPS.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Tracking information will be sent to your email as soon as the order is processed. Please allow 24 hours for the tracking number to update/activate. If order is processed on Friday after 3PM PST please allow the following business day (Monday) for tracking to update.